Globe Loyalty Reward Promo Sucks
I was supposed to get my new phone last August 15th but up to now, I haven’t got it. Why? Because according to Globe’s customer relations, the store where I was supposed to pick my new phone, which is supposed to be Samsung Galaxy S i9000, hasn’t responded yet. The branch is Globe’s Flagship Store in Greenbelt 4.
Everytime I call their customer relations, they would tell me that they will send an email to Greenbelt. I would always tell them that they have told me the same thing over and over again but no response yet. They even told me that I will get a text message when the phone is already available but up to now, no text messages.
I went to Globe last August 15th and they said that the phone should be delivered on the afternoon so I already thought that they would inform me yesterday, Monday that the phone is ready for pickup.
Maybe, I should have asked the phone to be delivered but I doubt if it will also be delivered on the day they told me. I also shouldn’t have gotten the loyalty reward promo since I think they prioritize new subscribers. Most probably, they have the phone ready for new subscribers but for those who availed the loyalty rewards would have to wait.
Oh well, I am thinking of just getting a prepaid kit for the phone then cut my old line just to prove a point to them, if ever I go there in Greenbelt 4 and apply for a new one and see the phone ready.
Tags: customer service, globe, samsung galaxy
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i’m experiencing the same predicament. i’m availing the loyalty program, I emailed and called Globe several times and they kept on telling me that they will mark my concern as high priority and that I need to wait for 3-5days for the Loyalty Specialist to call, but it’s been a month and whenever I call they say the same things over and over.