Globe Really Sucks

Another rant for Globe from me here. Just last month, I posted that Globe’s Reward Promo sucks. Now, it’s their system in general. I received my billing statement which is due on October 1st and I was shocked to see it’s waaaayy past my account limit, which is PHP2,500.00.

What’s more. I was shocked that they charged the cellphone I got from their reward promo, which I had already paid for at their Greenbelt Business Center.

I called their customer service and they said the payment wasn’t posted yet. What I don’t understand is why it hasn’t been posted. They asked for the receipt number and had me faxed it the next day and so I did.

I called their customer service and they said they didn’t receive my fax yet, which was sent an hour ago. They asked me to send another one to be sure and so I did again. I called again after an hour and voila! They haven’t received it yet.

I am really pissed that they couldn’t find the receipt that I faxed and the CSR I talked to asked me to fax again! Grrr! I told them that how many times I fax the receipt, they wouldn’t find it unless they know how to retrieve it on their electronic fax system. The CSR asked me to wait and thirty minutes had passed and nothing happened.  I then asked for her supervisor and she said that no one was available. I told her I’m willing to wait and so I wait for another 30 minutes. During that time, I used my husband’s phone to call their customer service again and told about my billing complain. She couldn’t find what I faxed at first but after a few minutes, she was able to! She then processed my complain.

The other CSR I was talking to finally told me a supervisor is already available and so I talked to her and told her how they couldn’t find what I faxed while the other CRS I just talked to found it.

I just do hope that Globe would do something about their system. I would cut my line after my contract has expired. Most probably I’ll switch to Smart.

Tags: bills, globe

Globe Loyalty Reward Promo Sucks

I was supposed to get my new phone last August 15th but up to now, I haven’t got it. Why? Because according to Globe’s customer relations, the store where I was supposed to pick my new phone, which is supposed to be Samsung Galaxy S i9000, hasn’t responded yet. The branch is Globe’s Flagship Store in Greenbelt 4.

Everytime I call their customer relations, they would tell me that they will send an email to Greenbelt. I would always tell them that they have told me the same thing over and over again but no response yet. They even told me that I will get a text message when the phone is already available but up to now, no text messages.

I went to Globe last August 15th and they said that the phone should be delivered on the afternoon so I already thought that they would inform me yesterday, Monday that the phone is ready for pickup.

Maybe, I should have asked the phone to be delivered but I doubt if it will also be delivered on the day they told me. I also shouldn’t have gotten the loyalty reward promo since I think they prioritize new subscribers. Most probably, they have the phone ready for new subscribers but for those who availed the loyalty rewards would have to wait.

Oh well, I am thinking of just getting a prepaid kit for the phone then cut my old line just to prove a point to them, if ever I go there in Greenbelt 4 and apply for a new one and see the phone ready.

Tags: customer service, globe, samsung galaxy

I’ve got a new phone!

Well, I haven’t got it yet but I’ve ordered one from Globe. The new phone I am expecting to get hopefully next week is a Samsung Galaxy S i9000 Android Phone. I originally have wanted iPhone 4g but since it won’t be available yet here in the Philippines until October, I decided to buy a Samsung Galaxy S. For sure the iPhone 4g would also be very expensive here.

Samsung Galaxy S i9000 also have bigger screen size with a 4-inch Super AMOLED touchscreen @ 480 x 800 pixels. As of the moment, it is only available from Globe. I called Samsung Mobile Concept Shop and they said the phone model isn’t available yet. The phone has a price of 32,000 pesos for a unit only while it’s available at a lower prices for new plans.

I didn’t get a new plan but I asked them if it’s okay to get the phone with my existing plan and that I would get it as a loyalty program. I still did have a cash out but it’s better than paying the full price of 32k.

Anyway, I’m excited for my new phone and can’t wait to play with it though I’m sure my daughter would be the the one to get the first hand on the phone.

Tags: gadgets, globe, phone, samsung galaxy